![]() ![]() Plans cover major brands sold at Lowe’s, such as Maytag, Samsung and Whirlpool. It also covers damage from a power surge and defective products, including reinstallation if an appliance needs replacement. Lowe’s Protection Plans cover parts and labor for damage due to normal wear and tear after a manufacturer’s warranty ends. What does a Lowe’s Protection Plan cover? Avoiding purchasing anything from Lowe’s if at all possible.” -nealveon via NEVER will purchase a service plan again. Chatted with customer service and had to give them all the same information again. Was told they would contact me within 2 days and 10 days later, no response. unit stopped working and after a long battle of locating the plan, we submitted a claim. “ Rarely purchase a protection plan but did for our water softener. Promised a call from a senior supervisor - nothing, still after six weeks no resolution.” -solheim5148 via Spoke to three reps and was advised it was not canceled they could not explain the email noting the cancellation and refund. Have spent literally hours trying to customer service and multiple emails. We received an email advising it was canceled and that we would receive a check, which never came. We canceled it exactly as required in the Protection Plan contract. After trying to schedule service we decided to cancel the policy. We have had such poor customer service, inability to get correct answers failure to have accurate records on our washer and dryer. With Lowe’s warranty, replaces the entire unit for free.” -Psalmopeus via Reddit Can save you if something goes wrong since parts are often on backorder and repairmen charge for a service call just to tell you they can not get parts. Plus, it covers 100% of parts and labor and power surge and lightning strikes. On top of that, if you never file a claim, return 30% of the $269 as another gift card. Also, if you are buying the connections (dryer vent, cord and water lines), will give you half the cost back in the form of a gift card. “If you buy the Lowe’s warranty as a it covers both for $269. Took about two weeks the appliance repair place to come out to swap out the part. spoke to a manager let me borrow a clearance machine and got it delivered and hooked up while we waited for the replacement part. I was persistent that Lowe’s do something about this. Being that we were a household with two adults and two young kids, being without a washer was an inconvenience. couldn’t order the LCD screen and didn’t know when the parts would be coming in - apparently, it would ship from Korea. Called the warranty company and it connected me to a local appliance shop. “Bought Samsung washer with five-year warranty in year three, the washer had issues with the LCD screen. We’ve included examples of both positive and negative reviews below: For example, the Payback Reward or Restock Your Food Reward for major appliances pays customers if they don’t file a claim or if their food spoils due to a faulty fridge or freezer. However, customers appreciate the bonus features Lowe’s offers with its protection plans. There are multiple people to deal with, including Lowe’s customer service reps and separate contractors that handle repairs, making it difficult to arrange next-day or other emergency services. Customers appreciate the toll-free phone number and website to access claims but note issues with the processing timeline. You can view full coverage details on Lowe’s website.īased on our research, Lowe’s Protection Plan customer reviews are mixed. ![]() Water heaters: The three- or five-year plan also offers coverage of tankless or traditional water heaters. ![]()
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